 Handling L1 Security tickets for DBRE team
 Attending Access related queries
 Create DBs and Managing Insertion, deletion operation.
 Running DB queries which involves minimal engagement.
 DB Schema changes
 Handling Data gathering requests
 Handling low level environment issues
 Incident handling
 Dashboard creations
 Quick fix/ Patch fixing
 Documentation
 SOP creation

 Alert modification and threshold management
 Back up monitoring
 Restoration activities
 Ticket monitoring for respective support area and communicate with customer for additional
information and status update
 Responsible for triaging and solving of production issues and updating the tickets to the stakeholders
by adhering to the SLAs.
 Work on resolution of tickets as per priority and perform requests, recovery, data fix etc.
 Problem Management
 Maintain all relevant documentation.
 Jira queue monitoring, create and update tickets with resolution details, categorization
 Responsible for updating the tickets/ addressing any escalations and sharing the progress with the end
users
 Keep updated on support process knowledge and overall adherence to SLA and metrics
 Perform initial troubleshooting, do analysis, resolve customer's concerns