JOB DESCRIPTION

Cloud Engineer (L2)

RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE	ENGAGEMENT CONTEXT
Provide L2 technical operations and advanced troubleshooting for AWS and Azure, supporting diagnosis, remediation, performance, capacity and operational improvement.	multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

· Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.

· Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.

· Execute approved remediation and automation within change/risk controls.

· Support incident, problem and change management, including RCA inputs.

· Tune monitoring and recommend changes to reduce false positives and alert noise.

· Perform capacity, performance and availability reviews and identify optimization opportunities.

· Support patching, maintenance and operational readiness.

· Maintain technical runbooks, SOPs, known-error records and knowledge articles.

· Participate in major incidents and cross-domain technical bridges.

· 4–7 years cloud/infrastructure operations with L2 troubleshooting.

· Strong AWS and Azure core-services knowledge.

· Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.

· Compute, storage, backup, database and IAM operations.

· Datadog, CloudWatch and Azure Monitor experience.

· Troubleshooting from metrics, logs, traces and events.

· ITIL-aligned Incident, Problem, Change and Major Incident knowledge.

· PowerShell, Python, Bash or equivalent scripting.

· Ability to support rotational 18x7 operations.

· AWS Associate and/or Azure Administrator/Engineer certification.

· Terraform/IaC.

· Serverless services such as Lambda, API Gateway and managed databases.

· FinOps/cost optimization and rightsizing.

· Event-driven automation/auto-remediation.

· Experience in customer-facing or regulated environments.

· Operate within defined governance, security, access-control, change and escalation procedures.

· Maintain accurate operational documentation, handover records and knowledge assets.