Required Skills

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience

• Strong development experience in Python and/or Java
• Experience with API development and Microservices Architecture
• Hands-on experience with AI/ML and Natural Language Processing (NLP)
• Experience working with GitHub, GitHub Actions, and CI/CD pipelines
• Experience with Five9 Contact Center Platform
• Experience with contact center call routing and orchestration
• Hands-on experience with:
  • Google Cloud Platform (GCP)
  • Google Contact Center AI (CCAI)
  • Google Intelligent Virtual Agent (IVA)
  • Voice Analytics and Conversational AI solutions

Preferred Experience

• Contact center technologies such as:
  • Avaya
  • Cisco Contact Center
  • LivePerson
• Experience designing and supporting IVR and call-routing solutions
• Experience integrating AI-driven voice and chat platforms into enterprise environments

Key Responsibilities

• Design, develop, and support AI-powered contact center applications
• Build scalable APIs and microservices using Python or Java
• Implement NLP, AI/ML, and conversational AI capabilities
• Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
• Enhance call routing, voice analytics, and customer engagement experiences
• Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines

Ideal Candidate

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

Thanks & Regards,
Naveen Lam |Sr. IT Recruiter
E: naveen.lam@conchtech.com | T: 9016273002 *835
Conch Technologies, Inc | www.conchtech.com