Job Title: Hail Repair Centre Manager – Mobile Catastrophe (CAT) Response
Location: Mobile / Deployment-Based Australia Wide
Job Type: Full-time, Permanent Contract (Requires deployment flexibility)
Salary/Remuneration:., $100,000 - $120,000 + Deployment Bonuses + Travel & Accommodation Allowances
About the Role
We are seeking an experienced, high-energy Hail Centre Manager to lead and coordinate our Mobile Catastrophe (CAT) Response Operations. When HAIL hits, our team deploys rapidly to establish temporary, high-volume repair hubs.
In this dynamic, field-based role, you will oversee the complete lifecycle of a storm response—from fast-paced site setup and logistics to managing specialized Paintless Dent Repair (PDR) technicians and final quality control.
Key Responsibilities
Rapid Site Deployment: Oversee the quick setup, logistical management, and daily workflow of mobile hail repair facilities in heavily hit storm zones.
Software & Estimation: Manage high-volume digital workflows, quoting, and repair variations.
Technician Coordination: Schedule, manage, and quality-check local and international PDR technicians and sub-contractors under tight deadlines.
Insurance Liaison: Act as the primary on-site point of contact for insurance assessors and corporate partners to streamline vehicle triaging and claim authorities.
Required Skills & Experience
Industry Background: Management experience within automotive repair, collision management or insurance assessing.
Logistical Agility: Willingness and flexibility to deploy to regional and interstate storm locations at short notice.
Customer Service: Demonstrates a friendly, professional, and approachable manner when interacting with customers, providing excellent service and ensuring a positive customer experience.
Problem Solving: Demonstrates strong problem-solving skills by thinking quickly, adapting to unexpected situations, and developing practical solutions to resolve issues efficiently and effectively.
What We Offer
Competitive Base Salary paired with a highly rewarding bonus structure tied directly to CAT centre efficiency and volume.
Full Travel Support: All flights, regional travel, and living accommodations fully covered during active mobile deployments.
Tools of the Trade: Premium laptop and smartphone provided.