Join DHL Global Forwarding as Telesales Specialist
📍 Location: Auckland, New Zealand
📊 Reporting Lines:
Directly report: Head of Sales and Marketing
Do you know freight forwarding and enjoy turning customer conversations into new business?
We are looking for an experienced Telesales Specialist to join our Sales team in Auckland and help grow our small and mid-sized customer portfolio.
This opportunity would suit someone who already understands the freight forwarding environment and can combine that industry knowledge with strong sales, customer engagement and relationship-building skills.
Whether your experience comes from freight forwarding sales, customer service, operations, inside sales or account management, if you understand customers' international freight requirements and have the confidence to identify and convert opportunities, we would like to hear from you.
The opportunity
Your focus will be on developing customer opportunities through inbound and outbound sales activity, supporting customer acquisition and retention, improving lead conversion and contributing to revenue growth.
You will:
Engage with prospective and existing small and mid-sized customers through inbound and outbound sales activity.
Understand customers' freight forwarding requirements and identify potential sales opportunities.
Promote DHL Global Forwarding products and services and convert opportunities into sales.
Build and maintain strong customer relationships.
Support customer acquisition and retention campaigns.
Follow up leads and proactively develop new business opportunities.
Use CRM and other sales systems to maintain accurate customer and opportunity information.
Develop effective call strategies, scripts and campaign materials.
Use customer insights and market intelligence to support more targeted sales conversations.
Work collaboratively with internal stakeholders to support customer and commercial outcomes.
What we're looking for
We're particularly interested in candidates who bring:
More than 2 years of relevant professional experience.
Experience within freight forwarding, logistics or a related B2B sales environment.
Understanding of international freight forwarding and the needs of importing and exporting customers.
Experience in telesales, inside sales, business development, customer service, account management or freight operations with a strong commercial focus.
Confidence in outbound calling, prospecting and developing new customer opportunities.
A proven ability to understand customer needs and position appropriate solutions.
Strong communication, influencing, negotiation and active-listening skills.
Experience working with CRM systems. Salesforce is specifically identified within the role profile.
A commercially focused and target-driven approach.
The confidence to work independently while collaborating effectively across different functions.
What will make you successful?
You don't need to be someone who simply enjoys making a high volume of calls.
We're looking for someone who understands why they're calling.
You can use your freight forwarding knowledge to have credible conversations with customers, uncover their requirements and recognise potential opportunities.
You know how to ask the right questions, listen carefully, build trust, handle objections and move a commercial conversation towards the next step.
And importantly, you are comfortable proactively reaching out to prospective customers rather than waiting for opportunities to come to you.
What we offer?
Interesting salary and benefits package, including fix and variable remuneration.
Interesting benefits:
o Life Insurance
o Health Insurance
o Employee Shares Plan available.
o Awards for Long Service.
o Staff Car Parking.
Why DHL?
Because we care about people and put the customer in the centre. We are employee-centric and we’re certified as Top Employer and Great Place to Work.
DHL Global Forwarding is the division of DHL Group specialized in air and ocean freight transportation. Through our global network of own offices, we offer door-to-door solutions, including value-added services associated with the management of the logistics chain (customs, insurance, transport with end-to-end temperature control, dangerous goods, etc.).
DHL Global Forwarding is an Equal Opportunity Company.
Ready for your next move?
If you've built your experience in freight forwarding and are ready to develop your career in a commercially focused sales role, this could be your opportunity.
Bring your freight forwarding knowledge, customer relationships and sales drive to DHL Global Forwarding New Zealand.
Apply now and help us turn conversations into long-term customer relationships.