The Opportunity: Lead Shifts. Protect the Gold Standard.
We are hiring a Shift Leader & Quality Assurance Coordinator to champion product excellence across our restaurant. As a Coordinator, you will lead daily shifts while owning one vital focus area that supports our Leadership Team: Self Assessments for Quality and Food Safety.
Our guests expect every meal to be hot, fresh, and accurately packaged. You will be the tactical guardian on the floor—auditing temperatures, appearance, and taste before the food ever reaches the guest's hands.
What You Will Own (Your Focus Area):
Self Assessment Analytics and Training: Conduct physical quality checks across the kitchen and front counter—checking cooked protein temperatures, bun toast color, waffle fry crispness, and beverage calibration. You will train Team Members to be detailed-oriented during their shifts for this same standard of quality.
Visual & Packaging Audits: Inspect sandwiches, salads, and catering trays on the line to ensure neat assembly, clean packaging, and accurate sticker placement.
On-the-Spot Coaching: When a quality standard drifts during a busy rush, step in immediately to discard below-standard product and coach the team member on the correct procedure.
Your Daily Shift Leadership Duties:
Run shift zones, lead pre-shift quality huddles, and maintain a clean, food-safe environment across the building.
Provide the Quality & Customer Experience Director with honest, daily feedback on where our food execution is winning or needs attention.
Who You Are:
You have an eagle eye for detail and refuse to hand a guest a product you wouldn't eat yourself.
You can give direct, constructive feedback to teammates in a supportive, respectful way.