Front Office Duty Manager - Rydges Latimer Christchurch | Full-time

About EVT
Rydges Latimer Christchurch is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

Oversee the running of the hotel in the absence of the General Manager, leading the team through incidents, crisis management and emergency procedures
Lead and direct Front Office, ensuring departments are adequately staffed and the team presents on time and to standard
Act as the face of the hotel, greeting guests and resolving requests, feedback and complaints in a timely, solution-focused way
Maximise average rate and occupancy through close liaison with key departments, and actively sell hotel features, promotions and facilities
Control expenditure, cashiering, floats, tills and rostering within budget and company policy
Train and develop the team, and maintain a safe, secure and well-presented hotel for guests and staff

What You’ll Bring

A current Manager’s Certificate
Leadership and people management skills that build a positive service culture
Working knowledge of the hotel computer system, room rates and yield management strategies
Ability to anticipate problems and resolve guest issues in a timely, professional way
Knowledge of fire and evacuation procedures and safe work practices
A commitment to proactive health and safety management
Willingness to work duty shifts as required

How You Work

Inclusive leader: values diverse perspectives; builds belonging.
Hands-on and non-hierarchical: leads from the front.
Resilient and solutions-focused: stays calm, moves fast.
Growth mindset: learns, shares, and levels up others.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
Seasonal perks at Thredbo.
Rapid career growth across our hotel and entertainment network.
Paid parental leave; community and volunteering opportunities.

Police check
The successful candidate will be required to complete a criminal record check.

Apply Now
Join Rydges Latimer Christchurch and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You’ll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.