Skills:
Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assigned
Image, configure, upgrade, and repair Dell, Surface, Apple desktops and laptops
Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests
Administer and maintain iPhone and Android mobile phones\tablets via InTune MDM
Remote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC)
Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
Help troubleshoot and work with telecom engineers to resolve end user telecom issues
Provide outstanding customer service
Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation
Understands implications of work and makes recommendations for solutions
Determine methods and procedures on new assignments.
Ability to lift 50lbs

Keywords:
Education:
Advanced to expert knowledge of SCCM, JAMF, Windows 7/8.1/10, Mac OSX, Office O365
Understanding of system administration, basic networking and VoIP concepts
4 - 6 years' experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environment
Bachelor's degree in Computer Science or MIS or equivalent work experience
Detail oriented, deadline and results driven
Excellent written and verbal communication skills
Strong customer service background
Intel based Mac OSX hardware/software support is required

o    MCDST or higher Microsoft IT Professional certification
o    JAMF 201