About the role
The Product Manager is the end to end owner of their assigned verticals. The role owns each vertical's strategy, product roadmap, performance and delivery. Working closely with Engineering, Risk and Compliance, Sales, Marketing and external partners, the Product Manager designs frictionless, highly compliant payment journeys for our merchants and their customers.
Key responsibilities
- Own the product strategy and roadmap for your verticals, ensuring delivery is in line with commercial objectives and regulatory requirements.
- Lead product positioning and discovery, drawing on market trends, competitor analysis and customer needs.
- Translate stakeholder challenges into clear product enhancements, and determine their priority and business case.
- Partner closely with Engineering Leads to manage sprint velocity and delivery.
- Support delivery ceremonies and write user stories, including gathering requirements and driving new solutions.
- Validate solutions against agreed business outcomes, requirements and designs, and support implementation and production verification.
- Partner with Sales and Marketing on go to market and launches, ensuring Sales has the propositions, collateral and training to take products to market.
- Monitor the operational performance of your verticals and resolve issues in a timely manner.
- Champion the voice of the customer, using data, testing and experimentation to improve customer journeys and product decisions.
- Bring an AI first mindset, identifying practical opportunities to use AI and automation in the product and in how the team works.
About you
- 3 to 6+ years in digital product management, including at least 2 years in payments, banking or financial services.
- A track record of customer discovery, hypothesis testing, prototype validation and turning data into prioritised product decisions.
- The ability to read and discuss APIs, payloads, protocols, and gateway and partner integrations with senior engineers.
- Working knowledge of Jira, Confluence, content management systems and Claude, and an understanding of Figma and Power BI.
- Experience working closely with engineering and delivery teams to turn customer and business needs into scalable solutions.
- High energy and ambitious, hands on and comfortable moving between strategy and execution.
- Pragmatic in a lean and changing environment, and collaborative and low ego, with the confidence to challenge constructively.
About us
Zenith Payments is an established Australian payments technology business providing specialised payment solutions across a range of industries and customer segments. Through its portfolio of sector focused brands, the business supports consumers, businesses and institutions across B2B payments, travel, education, childcare, residential and commercial property, rewards and other specialist markets. The organisation is entering an important new phase with a significant organisational and leadership transformation underway, and will shortly rebrand as Zen Pay, reflecting the new strategy, leadership team and future direction of the organisation.