Job Description – Deputy Manager, Operations

Role Overview:

Responsible for managing day-to-day operations, driver partner and vendor management, SLA adherence, and team performance to ensure seamless service delivery.

Key Responsibilities:

• Onboard and manage quality driver partners and vendors.

• Ensure driver partners are adequately trained, process-driven, and customer-centric.

• Monitor operational performance and ensure adherence to customer-agreed SLAs.

• Resolve operational challenges and restore business operations during disruptions.

• Hire, train, coach, and mentor Supervisors.

• Drive team productivity, operational efficiency, and customer satisfaction.

• Ensure process compliance and smooth day-to-day operations.

Experience Required:

• Experience in logistics, transportation, or supply chain operations.

• Strong expertise in vendor management, driver partner management, and team handling.

• Excellent problem-solving and stakeholder management skills.