Position Overview
We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track.
Responsibilities
Manage and supervise a team of outbound callers.
Monitor daily calling activity and individual performance.
Set goals and ensure callers meet productivity targets.
Prepare and maintain daily and weekly activity reports.
Track calls, contacts, leads, and appointments.
Ensure proper follow-up and accurate recordkeeping.
Provide guidance, feedback, and support to callers.
Help improve calling processes and team performance.
Requirements
Previous experience managing or supervising a small team.
Experience in a call center, telemarketing, sales, or appointment setting environment.
Good organizational and communication skills.
Comfortable using computers, spreadsheets, and basic reporting tools.
Reliable, detail-oriented, and able to hold a team accountable.
Must be located on Long Island or within the NYC metropolitan area.
CRM or call center software experience is a plus, but not required.
We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly.
Perks
- Medical, Dental & Vision benefits area available.