Job Title: Executive, Business Support Admin
About The Team and Position
As part of CARSOME's operations team, the Business Support Admin (BSA) role is responsible for delivering a seamless customer and transaction experience while ensuring operational excellence, compliance, and service quality across the vehicle ownership journey.
What You’ll Be Doing
Coordinate customer appointments and manage scheduling activities throughout the transaction process.
Communicate with sellers to provide updates, resolve inquiries, and ensure a seamless customer experience.
Prepare and manage transaction documentation to support smooth and efficient case processing.
Verify customer and vehicle documents to ensure accuracy, completeness, and compliance with requirements.
Support ownership transfer processes by coordinating documentation and stakeholder follow-ups.
Manage payment processing and collaborate with finance teams to ensure timely transaction completion.
Monitor and facilitate bank settlement activities to ensure successful payment reconciliation.
Maintain accurate case records through timely updates in CMS, trackers, and operational systems.
What You’ll Need
Diploma or Bachelor's Degree in any relevant discipline.
Experience in customer service, operations, administration, automotive or related industries.
Strong communication and stakeholder management skills.
Ability to manage multiple cases and meet service level targets.
Good attention to detail and compliance awareness.
Proficiency in Microsoft Office and operational systems.
The Extra Mile You Will Need To Win
People First: You act with the team in mind and you are focused on team growth.
Empowerment: You are not afraid to push the boundary . Every idea counts!
Trust & Transparency: You build trust with everyone by providing transparency in communication.
Ownership & Accountability: You identify and solve problems by having accountability in our results.
Humility & Teamwork: You will need others along this journey as others will need you. We grow as a team
What We’ll Offer In Return
Competitive salary packages, medical & dental benefits, miscellaneous allowance.
Vibrant working environment with a team of lively and motivated individuals.
Transparent company culture that rewards achievement and excellence.
Ideal learning curve to help with personal and professional growth.
Exciting opportunity to be on the front lines of change in this industry
Why Carsome
We are Southeast Asia’s largest integrated car e-commerce platform with operations across Malaysia, Indonesia, Thailand, and Singapore. Carsome aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.
We provide end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.