Vision Insurance is seeking an experienced Claims Handler to join our Ashburton based team.

This is an excellent opportunity for a motivated individual to join a local brokerage which opened for business 25 years ago. Vision Insurance is passionate about their people and driven by doing the best for their customers.

About the role

This is a vital client facing role focused on investigating claims, liaising with clients and insurers to deliver an excellent standard of client service throughout the claims process. You will be responsible for managing and processing insurance claims for clients, ensuring timely and accurate resolution.

Key responsibilities

• Handle and process insurance claims from initiation to completion, ensuring compliance with company policies and industry regulations

• Review and assess claim submission, verifying the accuracy and completeness of information provided

• Serve as the primary point of contact for clients during the claims process, providing updates and addressing any concerns or questions (including keeping the clients broker updated and involved where needed)

• Conduct thorough investigations of claims, including gathering necessary documentation

• Negotiate settlements with insurers and clients to achieve fair and satisfactory outcomes

• Ensure all client interactions and transactions are documented accurately and comply with legal and regulatory requirements

• Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly

What you'll need:

• Excellent verbal and written communication skills

• Strong interpersonal skills with the ability to build and maintain both client and insurer relationships

• Ability to manage multiple tasks and meet all required deadlines

• Strong attention to detail and accuracy preparing and processing documents

• Ability to collaborate effectively with team members and contribute to a positive team environment

• Proactive problem-solving approach to deliver sustainable and effective solutions

• New Zealand Certificate in Financial Services (Level 5)

What’s on offer:

·         Laidback yet high-performing work culture 

·         Attractive salary package

·         Flexible working arrangements

·         Collaborative team environment with opportunities to learn and grow

Applicants must be legally entitled to work permanently in New Zealand.

Applications to: [email protected] (RE: Job Vacancy - Claims)
Applications close: Friday 27th November

Thank you for your interest in this role, please note, only successful applicants will be contacted for an interview. The role may also be filled prior to the closing date as applications will be reviewed as they are received.