Sales and Operational Excellence:
- Exceed Sales KPIs and
maintain operational excellence.
- Empower the team to
achieve sales targets.
- Ensure
compliance with SOPs and conduct store audits.
Be a Role Model:
- Ensure exceptional
guest experiences.
- Create engaging
narratives for customer engagement.
- Inspire and coach
sales associates.
- Ensure team members
embody LEGO's commitment to creativity and play.
Customer Experience:
- Provide clear
direction for delivering a signature experience.
- Maintain visually
appealing store displays.
- Maximize repeat
business and Net Promoter Score
Team Leadership and Development:
- Recruit and develop a
high performing team.
- Communicate
effectively through coaching and performance management.
- Identify and develop
talent for career progression
Collaboration and
Business Performance:
- Collaborate
effectively with internal and external stakeholders
- Demonstrate strong
teamwork to deliver business performance
- Solve store issues to
ensure smooth operations.
Requirements
- Minimum of 6 years
in retail management roles.
- Strong
ability to motivate and develop a high-performing team.
- Excellent
organizational and communication skills.
- Proven track record
in achieving sales targets and maintaining
operational standards.
- Passionate about
delivering exceptional customer experiences.
- Keen eye
for visual merchandising and store layout.
- Demonstrated
problem-solving skills to efficiently resolve
operational issues.
- Ability to embody
and inspire others with LEGO's brand
values of creativity and play.