Love travel, people and keeping things running smoothly?
House of Travel is New Zealand’s most awarded travel group. We have been recognised as a Best Place to Work in the Large Category for two consecutive years, ranked the #1 brand for customer experience in Kantar’s Customer Leadership Index (2024), and named the winner of the Canstar Blue Most Satisfied Customers Travel Agent Award 2025.
At House of Travel Hamilton City, our Travel Consultants help customers plan holidays they’ll remember for years. We’re looking for a Support Coordinator who can help make that happen behind the scenes while giving every customer a warm welcome when they walk through the door.
This is a varied, hands-on role. One moment you could be preparing travel documents or helping a Consultant with booking administration; the next, you might be greeting a customer, creating a social media post or getting the store ready for a travel evening.
What you’ll be doing
Welcoming customers in store and by phone, and making sure enquiries reach the right person
Monitoring the shared inbox and helping the team stay on top of messages and follow-ups
Preparing travel documentation and supporting Consultants with accurate booking administration
Keeping brochures, supplies and customer areas organised and looking their best
Creating content for the store’s Facebook and Instagram pages using Canva and photos and stories from the team
Helping coordinate in-store events, from invitations and RSVPs through to setup and follow-up
Pitching in wherever needed to help the store run smoothly
About you
You’re the kind of person who notices what needs doing and gets onto it. You enjoy working with people, take pride in getting the details right and can switch between tasks without losing track of what matters. Plus, you love travel!
You’ll bring:
Strong organisation skills and attention to detail
A friendly, confident manner with customers in person, by phone and in writing
Experience in administration, customer service or a similar support role
Confidence using computer systems and a willingness to learn new ones
A practical, helpful approach and a genuine interest in travel
Experience with Canva, social media or coordinating events would be an advantage, but you don’t need to have worked in travel before.
If you’d enjoy being the person who helps both our customers and our team have a great day, we’d love to hear from you.
Apply now to join House of Travel Hamilton City.