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Director, Learning & Development

Ultra-Luxury Mountain Resort | Southwest Montana, USA | Full-Time

About the opportunity

DC Global Talent is partnering with an iconic ultra-luxury mountain resort in Montana to appoint a Director of Learning & Development. This role leads the resort's training, service excellence and leadership development. You'll be the guardian of a world-class service culture in a breathtaking alpine setting.

The role moves to Director level in 2027. We welcome experienced L&D Directors, and accomplished L&D Managers who are ready for the next step in their careers.

What you'll do

  • Culture and strategy: Champion the brand's values and service philosophy, advise senior leadership, and take part in Executive Committee meetings.

  • Training and development: Own the annual training plan, from needs analysis to program design to measuring results. Build and coach a network of departmental trainers, and keep a strong learning resource library.

  • Leadership development: Design and deliver programs that grow talent at every level of the resort.

  • Service excellence: Run service audits and walkthroughs, coach teams on the floor, and build recognition programs that celebrate outstanding service.

  • Budget and impact: Manage the L&D budget, track spending, and show the return on training through performance and guest satisfaction data.

  • Growth: Stay ahead of industry trends and bring fresh ideas back to the team.

What you bring

  • Bachelor's degree in a related field, or equivalent professional experience

  • 4+ years in Learning & Development, Organizational Development or a related field

  • Management experience in luxury or ultra-luxury hospitality (Forbes or Michelin Key background strongly preferred)

  • A track record of designing leadership programs and using data to measure impact

  • Strong Microsoft Office and Learning Management System skills

  • Warmth, presence and character. Someone people want to learn from.

  • Flexibility to work evenings, weekends and holidays

  • Comfort with a high-altitude, four-season mountain environment

What's on offer

  • Competitive salary, plus a monthly housing allowance

  • Medical, dental, vision and life insurance

  • 401(k) with employer match

  • 25 days of paid time off

  • Transportation, meals on shift, and a ski or fitness pass (subject to availability)

  • Travel discounts across a global portfolio of luxury resorts

This is a full-time, year-round role. All applications are handled in strict confidence by DC Global Talent.