- Provide L2/L3 production support for IAM platforms and integrated applications.
- Support Joiner, Mover and Leaver (JML) lifecycle processes, including account creation, modification, disablement and termination.
- Manage and troubleshoot user provisioning/de-provisioning, access requests and approval workflows.
- Support SailPoint IdentityIQ / IdentityNow or equivalent IAM platforms.
- Monitor scheduled IAM jobs, aggregation tasks, identity refreshes, provisioning processes and application integrations.
- Troubleshoot provisioning failures, account synchronization issues, orphan accounts and access-request failures.
- Design, develop, configure and enhance enterprise IAM/IGA solutions.
- Perform hands-on development and customization on SailPoint IdentityIQ / IdentityNow.
- Develop and maintain identity lifecycle workflows covering Joiner, Mover and Leaver processes.