Job summary

• The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
• The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• The post holder will supervise and allocate work to the PPC team.
• The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
• To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

• To use the 2ww referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Lead on the validation of the RTT Patient Tracking List (PTL).
• Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
• To be responsible for identifying and escalating any issues to the Admin Manager/Team leader which compromises delivery of the RTT pathway, e.g. lack of capacity either in outpatients or theatres.
• Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
• Liaise with internal and external colleagues to share patient pathway and diagnostic information.
• Manage and monitor outpatient and theatre scheduling, making best use of capacity.
• Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
• Proactively manage the pathway to avoid breaches and take steps to resolve any issues

Details

• Date posted: 02 November 2026
• Closing date: 16 November 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £33,262 to £36,027 a year Pro rata, pa, incl. HCAS
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: 396-8347492-DE-GV-Z
• Job locations: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB, United Kingdom

Job description

Job responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

essential

Essential

• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Desirable

• Computer Literacy Course e.g. ECDL

Essential

Essential

• GCSE or equivalent in English and Maths, grades A C

essential

Essential

• Experience of using full range of IT systems and patient data systems

Desirable

• Experience of using digital dictation systems

Essential

Essential

• Experience of scheduling outpatient appointments and/or admissions
• Experience of handling patient complaints
• Experience of working in a healthcare setting and Customer Care experience
• Pays attention to detail with the Ability to initiate & co ordinate change to own working practices

Desirable

• Understanding of Primary Care, GP and community services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Employer details

• Employer name: Kingston and Richmond NHS Foundation Trust
• Address: Kingston Hospital, Galsworthy Road, Kingston Upon Thames, KT2 7QB, United Kingdom
• Employer's website: https://www.kingstonandrichmond.nhs.uk/