Job Title: Senior Retail Sales Assistant (Mandarin-Speaking)
Location: Arrowtown, New Zealand
Job Type: Full Time
Industry: Outdoor & Adventure Retail
About Us
We are a leading outdoor retail store specialising in premium gear and apparel for hiking, camping, running, climbing, biking, skiing and adventure travel. With a growing international customer base, we are committed to delivering a personalised and culturally aware shopping experience - especially for our valued Chinese-speaking customers.
Job Summary
As a Senior Retail Sales Assistant, you will play a key role in delivering exceptional service to all customers, with a special emphasis on Chinese-speaking visitors. Your passion for the outdoors and product knowledge will help customers find the perfect gear for their adventures, while your cultural awareness ensures they feel welcome and understood.
Key Responsibilities
Provide outstanding customer service, including personalised support for Chinese-speaking customers.
Greet customers, answer questions, and assist with product selection.
Offer knowledgeable recommendations based on customer needs, particularly for hiking, camping, running and climbing.
Process sales transactions accurately and efficiently using Shopify.
Maintain a clean, organised and visually appealing retail space.
Stay informed on current product lines, promotions and outdoor trends.
Translate product descriptions and signage when needed (Mandarin/English).
Support inventory restocking and merchandise displays.
Picking and packing e-commerce sales from the Arrowtown store.
Assist with in-store events, live demos and group shopping experiences for tourist groups.
Requirements
Language Skills: Proven fluency in Mandarin Chinese and English.
Strong interpersonal and communication skills.
Passion for outdoor activities (bike, snow and trekking).
Existing knowledge with outdoor gear and apparel.
Retail or customer service experience, a minimum of two years is required.
Ability to work flexible hours, including weekends and holidays.
Team player with a friendly, professional attitude.
Cultural sensitivity and ability to connect with international clientele.
Preferred Qualifications
Experience with POS systems; Shopify and our Shopify e-commerce software and our inventory management software Cin7 Omni.
A degree or a post secondary school qualification in economics or finance would be an advantage.
Experience serving Chinese tourists or international shoppers.
Knowledge of Chinese payment systems (e.g., Alipay, WeChat Pay, UnionPay).
Familiarity with Chinese travel habits and preferences in retail.
What We Offer
Training in outdoor gear and customer service best practices.
Opportunities to grow within the company.
A fun, dynamic team passionate about the outdoors and cultural diversity.
Being part of a company which is a member of 1% for the Planet to support our natural playground.
To Apply:
Please submit your resume and a brief cover letter outlining your interest in the role and your experience serving Chinese-speaking customers to our manager Jay Woon at [email protected]