Are you ready to join one of Australia & New Zealand’s most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact in New Zealand? If so, we have an exciting opportunity for you!
About GWM New Zealand:
Located in Ellerslie, Auckland, GWM is at the forefront of New Zealand’s automotive market, bringing innovative, high-quality vehicles to customers across New Zealand. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience.
With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.
About the Role:
Reporting to the Regional Service Manager, the primary responsibility of the Technical Support Specialist is to provide comprehensive technical support to the dealer network for complex and hard-to-diagnose vehicle concerns. This support is delivered through the Technical Support Portal, Dealer Technical Help Line, and approved onsite inspections at dealerships and vehicle compounds.
Duties/responsibilities include:
- Respond to incoming technical queries raised through technical portal, via phone or email from dealerships, and service partners.
- Diagnose automotive issues based on customer reports and provide detailed troubleshooting steps.
- Guide service technicians on the installation, maintenance, and repair of automotive systems and parts.
- Analyse and identify common issues and escalate unresolved problems to the appropriate HO engineering or service team.
- Document and track all reported issues, resolutions, and follow-up actions in the helpdesk ticketing system.
- Closely monitor ongoing support cases and ensure timely follow-up and resolution.
- Collaborate with the engineering and product development teams to ensure up-to-date technical information is available.
- Become a “Go to Product Guru” on all GWM / HAVAL products.
- Expert in use of diagnostic tools and equipment and able to demonstrate/support dealer network with the use of these tools
- Assist in technical training for internal staff and dealer service on new products, and troubleshooting techniques.
- Provide responses and updates in a timely and cohesive manger that is clear and easy for dealer technical team to understand and deploy.
- Proactively identify areas for service improvement and provide feedback to management.
Skills and Experience:
- Technical qualification in Automotive required.
- Strong technical background with experience in automotive diagnostics and repair.
- 5 years + experience within the Automotive industry.
- Understanding of dealership service operations
- Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.
- Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.
- Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
Advanced diagnostic accreditation, Master Technician status, or equivalent automotive technical qualifications would be highly regarded.
Why Join Us?
- A dynamic, fast-paced, supportive environment where your contributions are valued
- A beautiful modern, light filled office in Ellerslie
- A strong work-life balance, including work-from-home flexibility
- A culture driven by innovation, collaboration, and success
- Opportunities for career growth and professional development
- Access to 24/7 wellbeing services for you and your family
- 12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers
- Access to the family vehicle lease program
- Access to family and friends discount program
Become a vital part of a small but dynamic team representing one of NZ’s fastest-growing automotive brands!
If you’re ready to embark on a rewarding journey with us, APPLY NOW and seize the opportunity to shape the future of the automotive industry in New Zealand!