Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Client designs, develops, manufactures and markets orthopedics products, including knee, hip, shoulder, elbow, foot and ankle artificial joints and dental prostheses. Client has operations in more than 40 countries around the world.
Job Title: IT Engineer
Location: Austin, TX 78730
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Summary:
- The IT Engineer performs a combination of the following technical IT support activities with minimal supervision:
- Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc.
- Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc.
- Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected.
- Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.
Principal Duties and Responsibilities:
- Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
- IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
- Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs.
- Execute and help define IT processes and standards
Expected Areas of Competence:
- Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
- Strong understanding of end-user IT technology; basic understanding of networking technology preferred
- Effective interpersonal and communication skills (written/verbal)
- Analytical and critical thinking skills
- Must be able to multitask and prioritize work effectively
- Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach
Education/Experience Requirements:
- Bachelor's degree in Information Technology or related field preferred
- Technical IT certifications preferred
- 3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
- Microsoft Certified Professional
- Advanced knowledge of Linux/Ubuntu configuration
- Experience in shell scripting, Power Automation,
- Expertise in Jira ,Slack configuration
- Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.