Description
ProviderTrust Summary
ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100+ employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]
The Opportunity
ProviderTrust is seeking a strategic, operationally excellent Vice President, Client Experience to design and lead an exceptional end-to-end client experience, from onboarding through adoption, service, engagement, retention, and renewal. You will lead Client Care and Client Services under one operating model with clear ownership, rapid resolution, and proactive communication.
Your first major priority is guiding clients through our platform evolution and migration to our flagship product while protecting satisfaction, adoption, and retention.
This is a client-facing leadership role. You will spend most of your time with clients and the teams who serve them, not in internal meetings: visiting health system and payer executives, hearing their challenges firsthand, and bringing what you learn back to ProviderTrust. The right leader combines client insight, commercial judgment, and operational discipline, and uses AI to strengthen human expertise.
ProviderTrust Summary
ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100+ employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]
The Opportunity
ProviderTrust is seeking a strategic, operationally excellent Vice President, Client Experience to design and lead an exceptional end-to-end client experience, from onboarding through adoption, service, engagement, retention, and renewal. You will lead Client Care and Client Services under one operating model with clear ownership, rapid resolution, and proactive communication.
Your first major priority is guiding clients through our platform evolution and migration to our flagship product while protecting satisfaction, adoption, and retention.
This is a client-facing leadership role. You will spend most of your time with clients and the teams who serve them, not in internal meetings: visiting health system and payer executives, hearing their challenges firsthand, and bringing what you learn back to ProviderTrust. The right leader combines client insight, commercial judgment, and operational discipline, and uses AI to strengthen human expertise.
Requirements
Required Qualifications
Client-obsessed, strategic and operational, data-driven, technologically curious, proactive, comfortable leading change, an exceptional communicator from front line to C-suite, and a developer of people.
Required Qualifications
- 10+ years in client experience, customer success, support, or related roles, including 5+ years leading teams and people leaders in B2B SaaS.
- Proven success building or transforming a client organization's operating model, tooling, talent, and quality standards, with measurable results.
- Demonstrated success improving retention and adoption and connecting client success to expansion and revenue.
- Experience leading major technology implementations, migrations, or platform transitions.
- Practical experience applying AI and data to improve engagement, service, or team effectiveness.
- Ability to influence product priorities without direct authority over every delivery team.
- Executive communication skills and the credibility to hold a worthwhile conversation with senior healthcare executives; experience managing budgets, forecasts, and capacity.
- Healthcare, compliance, or other regulated-industry experience (credentialing, exclusion monitoring, provider data, licensing).
- Experience building a client advisory community, client-health models, or self-service programs.
- Experience with Salesforce and Zendesk, or leading large SaaS platform migrations.
Client-obsessed, strategic and operational, data-driven, technologically curious, proactive, comfortable leading change, an exceptional communicator from front line to C-suite, and a developer of people.