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Job summary

Job title: Prescriptions Clerk Location: Chelston Hall Surgery, Torquay Salary: Up to £25,838 depending on experience Hours: 30 hours (Monday, Tuesday, Thursday and Friday) An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay. We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. We listen and through compassion, understanding and a willingness to keep an ope

Main duties of the job

The Prescriptions Clerk role at Chelston Hall Surgery in Torquay is a permanent position requiring 30 hours per week. The job involves acting as a key member of the team, contributing to the development and maintenance of high standards of patient services in a large local practice with around 18,500 patients. A core aspect of this role is to deliver excellent primary care, aimed at improving access, outcomes, and patient experience. Operose Health emphasizes providing local primary care at scale, ensuring a commitment to CARE values: Caring, Ambitious, Resourceful, and Excellence. The responsibilities include maintaining confidentiality as per Data Protection and Caldicott guidelines, ensuring health and safety compliance, supporting equality and diversity, and participating in ongoing personal and professional development. The role requires reception or customer care experience, communication skills, PC literacy, the ability to follow processes securely, and working accurately under deadlines. Experience in the NHS is favorable but not mandatory.

Details

  • Date posted: 03 November 2026
  • Closing date: 15 November 2026
  • Pay scheme: Other
  • Salary: £25,838 a year
  • Contract: Permanent
  • Working pattern: Part-time
  • Reference number: 1570889197
  • Job locations: Operose Health, Torquay, TQ2 6HW, United Kingdom

Job description

Job responsibilities

Job title:Prescriptions Clerk

Location:Chelston Hall Surgery, Torquay

Salary:Up to £25,838 depending on experience

Hours:30 hours (Monday, Tuesday, Thursday and Friday)

An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay.

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

Other Job Responsibilities:

Confidentiality

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using the organisations Incident Reporting System

Using personal security systems within the workplace according to Practice guidelines

Making effective use of training to update knowledge and skills

Equality and Diversity

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Other Delegated Duties:

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Ideal Candidate:

What we look for in new colleagues:

  • Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
  • Must have basic PC skills such as Word, Excel and email.
  • Able to work within processes, procedures and maintain confidently and data security.
  • Previous experience of working in the NHS is welcome but not essential.
  • Able to work to strict deadlines
  • Ability to work accurately and concisely with attention to detail
  • A pleasant and calm telephone manner
Package Description:

How well support you:

  • 27 days annual leave plus bank holidays pro rata.
  • Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
  • The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
  • Car benefit scheme specialising in electric vehicles.
  • Cycle to work scheme.
  • Travel season ticket loans
  • Discount cards.
  • Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential
  • Reception or customer care experience is essential. Must be an excellent communicator both spoken and written. Should possess basic PC skills such as Word, Excel, and email. Must be able to work within processes, procedures, and maintain confidentiality and data security. Able to meet strict deadlines with accuracy and attention to detail. A pleasant and calm telephone manner is required. Previous experience working in the NHS is welcome but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Operose Health is committed to delivering local primary care at scale, with a mission to enhance care accessibility, patient outcomes, and the overall patient experience. The organization's ethos is encapsulated in the CARE values: Caring, Ambitious, Resourceful, and Excellence. These values guide the mission and the commitment to providing high-quality care to patients, empowering staff to be their best for both their colleagues and patients. Operose Health strives to foster a dynamic, multi-disciplinary working environment that leverages the strengths of its team to deliver exceptional primary healthcare. Team members are encouraged to specialize and develop within their professional roles, with access to innovative support systems and comprehensive developmental resources. This approach is intended to encourage progressiveness and a focus on continuous improvement in services, ultimately benefiting the larger community served by the organization.

Employer details

  • Employer name: Operose Health
  • Address: Operose Health, Torquay, TQ2 6HW, United Kingdom
  • Employer's website: https://www.operosehealth.co.uk/