BONZ is one of New Zealand’s longest-standing luxury apparel brands, crafting premium shearling garments, knitwear, leather goods, and homewares since 1972.
Our products are made in our Invercargill factory using high-quality natural materials, and our Queenstown store is a flagship destination for local and international customers seeking luxury New Zealand design, craftsmanship, and service.
By the end of November we are opening a pop-up store on the international airside High Street at Auckland Airport. The pop-up runs to the end of April 2027, and both BONZ and Auckland Airport intend to extend it if the store trades well.
We are looking for experienced Sales Consultants to join the team at the new store.
These roles would suit people who are confident, well-presented, commercially minded, and experienced in delivering a high standard of customer service in a premium or luxury retail environment.
About the Role
We have four full-time roles and two part-time evening roles, all based airside at the international terminal. They are fixed term to 30 April 2027 to match the pop-up, but that is where we start, not where we expect to finish. If the store trades well, we will extend, and the roles will become permanent.
The store trades 4:30am to 10:30pm, seven days. Full-time shifts are nine hours with an hour’s break, on a seven-day roster including weekends and public holidays, with early starts for the openers. Two of the full-time roles are keyholders who open and close the store. The part-time roles are two evenings a week, Thursday and Friday or Saturday and Sunday, 4:15pm to 10:45pm, with extra shifts to cover leave.
You will work with the Store Manager and the team to deliver a polished in-store experience to travellers from around the world, and help drive strong sales performance in a store where every customer is passing through once.
Key Responsibilities
Deliver high-quality, personalised service to international travellers
Clearly communicate product details, materials, craftsmanship and New Zealand manufacturing
Meet and exceed individual and store sales targets
Open or close the store on your own (keyholder roles)
Collect customer contact details and support follow-up and remote sales enquiries in line with company processes
Maintain store presentation, visual merchandising and overall retail standards
Operate POS systems and assist with stock handling and store operations
Skills and Experience
Proven experience in sales or customer service, ideally in luxury retail, premium fashion, jewellery, tourism, hospitality, or a similar customer-facing environment
Excellent spoken and written English; Mandarin or another Asian language is an advantage
Confident, polished and professional communication style, and comfortable working alone as well as in a team
Well-presented, reliable and punctual, including for 4:15am starts
Comfortable using POS systems and standard computer software
Able to pass the security check for an Auckland Airport ID card, and have the right to work in New Zealand
An interest in quality garments, natural materials, New Zealand-made products, or luxury retail would be highly regarded
Employment Details
Full-time (minimum 40 hours per week) or part-time (two evenings a week plus cover), fixed term to 30 April 2027 to match the pop-up, becoming permanent if the store trades well and we extend
Seven-day roster including weekends and public holidays
Hourly rate: $30 per hour
Commission and performance-based incentives
What We Offer
A role with a well-established New Zealand luxury brand in one of the country’s highest-traffic retail locations
Full product and brand training
A supportive team environment in a brand-new store
The opportunity to work with high-quality New Zealand-made products
If you would like to be considered, please apply with your CV and a brief cover note outlining your experience, whether you are after full-time or part-time, and whether early starts suit you.