Key Responsibilities
- Install, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.
- Diagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.
- Provide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.
- Record, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.
- Escalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.
- Maintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.
- Assist in evaluating change requests and investigating technical problems related to hardware and software installations.
- Follow approved installation procedures, technical standards, and health and safety guidelines.
- Coordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in IT support or technical support roles.
- Professional certifications such as MCSA, MCSE, or ITIL are preferred.
- Good working knowledge of Windows 10, Microsoft Office 365, and IT support applications.
- Strong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.
- Knowledge of IT asset management, configuration management, and IT service support procedures.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently, manage priorities, and collaborate effectively within a team.
- Fluency in English is essential.
- Be part of an established and reputable UAE business group.
- Work in a collaborative and professional environment.
- Gain exposure to diverse IT systems, technologies, and business operations.
- Benefit from opportunities for professional development and career growth.
- Contribute to supporting and enhancing technology operations across the organization.
Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings.
Since its establishment. Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes.
The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare.
The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car.