Key Responsibilities

• Early Delinquency Management: Manage and track accounts in the soft bucket (1–30 days past due) to ensure timely payments and maintain a healthy portfolio.

• Customer Communication: Make proactive reminder calls, send SMS/emails, and conduct digital follow-ups with customers before and immediately after the due date.

• Relationship Management: Maintain a professional and empathetic approach while reminding customers of their EMI schedules, understanding their payment roadblocks, and offering legitimate guidance.

• Resolution & Negotiation: Negotiate payment commitments, set up post-dated cheques (PDCs) or Electronic Clearing Service (ECS/NACH) mandates, and secure timely collections.

• Data & Reporting: Maintain accurate and up-to-date daily call logs, payment tracking sheets, and follow-up updates in the Loan Management System (LMS) / CRM.

• Compliance & Ethics: Adhere strictly to the company’s code of conduct, legal guidelines, and regulatory frameworks (RBI guidelines) regarding customer privacy and fair practices in debt collection.