Handle inbound and outbound patient calls, manage appointment bookings, respond to patient enquiries, and provide accurate information about hospital services. Ensure timely follow-ups, effective communication, and a positive patient experience.

Job Title: Contact Centre Executive
Department: Contact Centre
Organization: MGM Healthcare Group

Job Summary:

Responsible for handling patient enquiries, appointment bookings, inbound and outbound calls, and providing accurate information about hospital services. Ensure a positive patient experience through effective communication, timely follow-ups, and coordination with relevant hospital departments.

Key Responsibilities:

• Handle inbound and outbound calls from patients and prospective customers.

• Provide information regarding doctors, specialties, hospital services, and appointments.

• Schedule, confirm, reschedule, and cancel patient appointments.

• Follow up on patient enquiries and convert leads into appointments.

• Maintain accurate patient enquiry and appointment records in CRM systems.

• Coordinate with hospital departments for appointment-related queries.

• Ensure professional communication and high standards of patient service.

Qualification: Any Bachelor's Degree preferred.

Experience: 1–3 years of experience in customer service, telecalling, or healthcare contact centre operations. Freshers with good communication skills may also be considered.