Hi,
Hope all is well, Please revert me with an updated resume if you would like to apply for this role,
Title : Patient Support Program Manager (Onsite)
Duration : 6 Month
Location : Titusville, NJ (Local Candidates only)
Job Description:
- CRM
- Data Migration
- Compliance
- Integration
- KPI
Role Descriptions:
- Serve as the primary functional authority for design, implementation, and optimization of patient support programs (HUB, adherence, financial assistance, case management, nurse outreach).
- Define and document functional requirements, acceptance criteria, and user stories for program platforms, CRM systems (Salesforce preferred), vendor portals, and integrations (EMR, specialty pharmacy, payer systems).
- Translate regulatory, privacy, and compliance requirements (e.g., HIPAA, local data protection, adverse event reporting) into operational controls and system configuration requirements.
- Work with vendors and internal IT to design integrations with specialty pharmacies, distributors, third-party administrators, and payer clearinghouses; ensure seamless prescription routing and status updates.
- Develop SOPs, process flows, training materials, and acceptance test scripts; conduct or support end-user training and UAT.
- Participate in pilot designs, proof-of-concept testing, rollouts, and continuous improvement initiatives; champion patient-centric design principles.
Required Qualifications
- Proven experience defining functional requirements and delivering projects involving CRM systems (Salesforce experience strongly preferred).
- Strong knowledge of patient privacy and regulatory requirements (HIPAA, local privacy laws, pharmacovigilance reporting obligations).
- Excellent stakeholder management skills — able to influence cross-functional teams including commercial, medical, legal/compliance, IT, and external vendors.
- Strong process design and documentation skills (SOPs, process maps, acceptance criteria, test plans).
- Demonstrable track record of driving measurable operational improvements and implementing KPIs for patient support services.
- Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare Management, Business, or related field. Advanced degree or relevant certifications a plus.
Preferred / Highly Desirable
- Direct experience implementing Salesforce Health Cloud, Service Cloud, or similar CRM platforms in a patient-support context.
- Experience in global program roll-outs or multi-country regulatory environments.
- Background in nursing, pharmacy, or case management with practical patient-facing experience.
- Familiarity with digital engagement tools (patient portals, mobile apps, chatbots) and behavior-change approaches to improve adherence.
- Knowledge of co-pay accumulator rules, savings card mechanics, manufacturer-sponsored PAPs, and third-party payer interactions.
Core Skills & Competencies
- Patient-centric mindset .
- Strong analytical and problem-solving skills; comfortable working with both qualitative process detail and quantitative metrics.
- Clear, concise communicator; able to produce high quality documentation and deliver compelling stakeholder presentations.
- Project-oriented with ability to work in agile and waterfall environments; comfortable with ambiguity and able to drive decisions.
- Leadership presence; able to mentor junior staff and lead cross-functional teams.
- Complete full patient journey mapping and gap analysis for targeted program(s) and present prioritized roadmap.
- Deliver functional requirements and acceptance criteria for CRM/HUB enhancements, enabling development sprint work.
- Establish baseline KPIs and dashboards for program performance and patient outcomes with initial recommendations for improvement.
- Achieve stakeholder alignment across commercial, medical, and compliance on program design and SOPs.
Essential Skills: Patient Support Program SME
Desirable Skills:
Keyword:
Skills: Digital : Salesforce Development and Technical Design~Data Analytics & Insights : ignio AIOps~Communication
If you are interested, please share your updated resume and suggest the best number & time to connect with you
Thanks & Regards
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Himanshu Gupta |
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