About the role
The Operations Trainee is a development role designed to create a succession into management. The role will provide key operational administration for the business, whilst also getting involved in operations projects to build understanding across the Operations function.
Key responsibilities
Manage all relevant client systems as work orders are received, to completion and invoice processing
Pro-actively monitor, follow up and report progress on active jobs to the senior team
Coordinate and log ad hoc work orders and maintain relevant tracking systems
Create and submit quotes for ad hoc work orders
Coordinate and schedule monthly, quarterly, and annual services
Assist with other administration tasks as required
Ensure we are delivering against our promise to our clients and our people
Proactively manage client relationships with a focus on managing the experience and communications with the operational leads and buyers within our clients
Support the operations 'Ways of Working' across the business and the service standards required
About you
Communication: Expresses ideas and information in a clear, complete, and concise manner; effectively draws out information from others to gain understanding of needs and issues; uses good listening skills and understands and resolves conflict
Relationship Management: Creates and maintains relationships based on trust, shared interests, and specific objectives; connects easily with people
Leadership: Inspires, encourages, and sustains the performance level of others; sets an enthusiastic and highly motivated example
Commitment: Demonstrates commitment to the business, takes responsibility for actions and outcomes and persists despite obstacles; demonstrates dependability in difficult circumstances and shows a sense of urgency about getting results
Integrity: Truthful and honest in all dealings with others; shows a soundness of moral and ethical principles; able to be tactful, maintain confidences and handle sensitive information appropriately
Innovation: Develops new methods and introduces new ideas; creates new ways of doing things and always considers the financial, human resource and resourcing implications
Flexibility: Remains open-minded and changes opinions based on new information; performs wide variety of tasks and changes focus quickly as demands change; manages transitions effectively and adapts to varying customer needs
Quality: Maintains high standards despite pressing deadlines; establishes high standards and measures; does work right the first time and inspects for flaws
Planning and Organising: Consistently plans, organises, and prioritises and follows up on work to achieve goals and maximise productivity
Accountability: Takes ownership for actions, decisions and communications affecting the clients and team members; keeps commitments to the business and clients
About us
Westferry Property Services Ltd is a thriving NZ business, aligned to our clients' needs and expectations, best in class for service and delivery and the employer of choice in our sector. Our values are Trust, Respect, Integrity, Proactivity, and Reliability.