About us
At Crowne Plaza Hotels & Resorts, we're all business...mostly!
You could be joining a global company and just one day be working at one of our 6,000 hotels in 100+countries around the world!
Our Front Office department is the heart and centre of the hotel and you could be joining this great team as a Duty Manager with us!
Your day to day
As a Duty Manager, your responsibilities include, but are not limited to:
Leading day-to-day operations by planning, assigning, and overseeing team activities
Handling guest enquiries and concerns efficiently, aiming to resolve issues before the guest departs and ensuring prompt follow-up when required
Creating a positive team environment that motivates colleagues to consistently deliver high standards of service
Supporting the Front Office Manager with operational requests and completing assigned tasks as required
Delivering an outstanding level of guest service, assisting guests with requests, information, and directions throughout their stay
There is so much more to this role than what is listed above. Are you interested yet?
Why not apply now and you could come in and hear all about it from our team first hand!
What we need from you:
At least 2 years related experience or an equivalent combination of education and experience;
Ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company;
Tertiary qualification in Hotel Management, Front office, or related field is preferred;
General Managers License;
Problem solving abilities;
Ability to work with hotel property management systems (Opera).
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;
Paid birthday leave;
Enhanced parental leave;
Proactive health days;
Free meals whilst on duty;
Discounted $5 car parking in the heart of the city.
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. Other benefits that you will receive during each shift include free duty meals and uniform provided and laundered.
Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.