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Overview

Provide General Sales Support to Customer Facing KAM/Sales team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services & other critical ad hoc tasks.

 

 

Responsibilities

  • Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable
  • Customer JBP tracking Support
  • First point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
  • Preparation & communication of new lines forms and pricing information to customers based on agreed customer format and notification lead time requirements
  • Provide Field Sales Support (field comms, performance tracking & sales tools support)
  • Internal Customer admin support i.e. maintaining store files, contact lists etc
  • Support with customer event management (operational set up & logistics)
  • Support on Equipment Ordering and Sales Training & Capability Support (training materials, logistics & feedback)
  • Maintenance of recurring reports and trackers
  • Develop winning relationships with BU Leadership team and other key stake holders within the UK business, ensuring highest levels of agility and support are provided
  • Support the UK BU with all initiatives to improve GCC service offerings

Qualifications

  • Degree qualified in Business / Commerce (MBA Preferred)
  • Builds robust and successful working relationships
  • Strong written and verbal communication skills
  • Excellent organisation and prioritisation skills
  • Proactive, responsive and results driven
  • Highly proficient in Microsoft Office platform
  • Fluent English with excellent interpersonal skills
  • Exceptional written and oral communication, adapting approach by situation and audience
  • High attention to detail