Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Transition Manager on behalf of one of their blue-chip international clients to join their organization in Italy.

Job Title:	Transition Manager
Employment:	Full time
Start Date:	November/2026
Country:	Milano - On site - Italy
Salary range:	65 000.00 EUR - 75 000.00 EUR per year, dependent upon experience
Contact:	Bojan Ulemek on: +49 (0) 89 23 88 98 671

Key Responsibilities

Own end-to-end transition of the agreed scope from incumbent vendors
Define and manage the integrated transition plan covering mobilization, KT, forward shadowing, reverse shadowing, stabilization and handover.
Establish transition waves aligned to applications, value streams, release commitments, business criticality and operational risk.
Coordinate incumbent SMEs, customer stakeholders, client leads and third parties for timely knowledge transfer.
Drive collection and validation of architecture documents, SOPs, runbooks, code repositories, incident history and operational knowledge.
Define entry and exit criteria, quality gates, readiness checklists and formal sign-offs for every transition phase.
Track KT coverage, playback results, competency assessments, knowledge gaps, open actions, risks and dependencies.
Ensure the client teams achieve independent delivery capability through forward shadowing and reverse shadowing.
Coordinate resource onboarding, system access, security clearances, tools, environments and infrastructure readiness.
Protect production stability, ongoing releases, SLA performance and business continuity throughout the transition.
Maintain the transition RAID log, dashboard, governance cadence and executive status reporting.
Lead transition issue resolution, escalation, mitigation and recovery planning across all workstreams.
Manage transition scope, schedule, effort, assumptions, dependencies and compliance with contractual commitments.

Experience/Qualifications:

15+ years in IT services, with at least 5 leading large-scale ADM/AMS transitions from incumbent vendors
Hands-on experience running KT, forward shadowing, reverse shadowing, stabilization and handover with formal entry/exit criteria

Multi-vendor environment experience; comfortable coordinating incumbents, customer teams and third parties
Strong RAID management, governance cadence and executive reporting
Telecom or telco digital channels background strongly preferred
Understanding of contractual/SLA obligations in outsourcing deals
PMP/PRINCE2/ITIL is a plus
Fluent English; Italian highly preferred