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Home · Junior ICT and Field Support Assistant

Junior ICT and Field Support Assistant

Position Level: Entry Level

Location: Auckland, New Zealand

Employment Type: Full-Time

Position Overview

We are seeking a practical, reliable, and motivated Junior ICT and Field Support Assistant to support daily technical operations, onsite installations, basic ICT troubleshooting, network infrastructure, IoT device deployment, solar PV installation/maintenance assistance, and general facilities/field maintenance.

This entry-level role is ideal for someone with basic computer knowledge, hands-on experience, and an interest in developing skills across ICT infrastructure, smart technology, renewable energy systems, equipment installation, and field technical services.

Key Responsibilities

1. ICT & Network Support

  • Assist with network cabling, cable management, equipment installation, and connectivity testing.

  • Support the setup and maintenance of routers, switches, wireless access points, and other ICT equipment.

  • Perform basic computer hardware, software, and network troubleshooting.

  • Assist with network infrastructure installations and routine maintenance.

2. IoT and Solar PV Installation/Maintenance Assistance

  • Assist with the installation and maintenance of IoT devices, solar photovoltaic (PV) systems, smart sensors, gateways, and monitoring equipment under supervision.

  • Help with the preparation, handling, positioning, and mounting of solar panels and associated equipment under supervision.

  • Support the installation of mounting structures, cable management systems, and other non-electrical components.

  • Follow site safety procedures, working-at-height requirements, and instructions from qualified personnel.

3. Onsite Technical Support

  • Assist with workstation setup, printer installation, and peripheral configuration.

  • Provide first-level onsite technical support and escalate complex issues when required.

  • Assist senior technicians with equipment deployment, maintenance, and technical projects.

  • Support installation and testing of ICT, IoT, and monitoring equipment at customer premises.

4. Technical Installation & Facilities Maintenance

  • Perform general maintenance, minor repairs, equipment assembly, and basic facility improvement tasks.

  • Assist with equipment mounting, installation, relocation, and physical infrastructure maintenance.

  • Support routine inspections, preventive maintenance, and onsite operational requirements.

  • Maintain safe, organised, and functional technical and working environments.

  • Use basic hand tools and installation equipment safely and correctly.

5. Field Support & Operations

  • Attend customer sites to assist with ICT, IoT, solar PV, and other technical installations.

  • Perform onsite and field maintenance, minor property repairs, inspections, troubleshooting activities, and routine upkeep of outdoor areas and facilities.

  • Maintain basic service records, installation checklists, and equipment documentation.

  • Report technical issues, equipment faults, and installation progress.

  • Coordinate with senior technicians, electricians, and engineers to complete assigned tasks.

Requirements

Essential Requirements

  • Basic knowledge of computers, hardware, software, and networking.

  • Basic understanding of ICT equipment, installation, and troubleshooting.

  • Practical, hands-on approach with a willingness to learn new technical skills.

  • Ability to use basic hand tools and equipment safely.

  • Good problem-solving skills and attention to detail.

  • Good communication and teamwork skills.

  • Ability to follow technical instructions, safety procedures, and guidance from senior technicians.

  • Willingness to perform both indoor and outdoor technical and maintenance tasks.

  • Physically capable of performing installation, equipment handling, and general maintenance tasks safely.

  • Reliable, punctual, organised, and able to work independently or as part of a team.

  • Willingness to travel to customer sites and different work locations as required.

  • Legal right to work in New Zealand.

  • A valid New Zealand driver's licence.

Preferred but Not Essential

  • Previous experience in ICT support, network cabling, equipment installation, or field maintenance.

  • Basic knowledge of IoT devices, solar PV systems, or smart technology.

  • Experience with basic hand tools, power tools, or general maintenance work.

  • Relevant qualifications or training in ICT, IT support, electrical, electronics, or related technical fields.

Previous professional experience is not essential. On-the-job training and guidance will be provided to suitable candidates.

What We Offer

  • Full-time employment with opportunities for practical, hands-on experience.

  • On-the-job training and support from experienced technicians.

  • Opportunities to develop technical skills across ICT, networking, IoT, solar PV systems, and field operations.

  • Exposure to a variety of technical installations, maintenance activities, and customer site projects.

  • A supportive and collaborative working environment.

  • Opportunities for professional development and career growth.

  • A varied role combining technical support, onsite installations, and practical fieldwork.

  • Competitive remuneration based on skills and experience.