This Position is Open to TTUHSC Employees Only
Performs administrative duties in the management and coordination of a large specialized project and program. Under general supervision, performs varied and complex administrative duties requiring independent judgment and the application of established policies and procedures. May provide supervision and direction to clerical, para-professional or professional staff members.- Assists in translating organizational access priorities into operational plans with clear metrics, timelines, and accountability.
- Assists with implementing initiatives that strengthen patient access, reduce complexity for front-line teams, and promote unified experiences across clinics and service lines.
- Referral Review -Assessing referrals for appropriateness as directed in the guidelines.
- Works with the Associate Managing Director of Administrative Operations Access Center
to collaborate with operational and clinical leadership to ensure access to protocols that
support capacity optimization, provider satisfaction, and balanced workloads. - Works with the Associate Managing Director of Administrative Operations Access Center
to manage day-to-day operations of the Access Center, including scheduling, call management, referral
handling, fax handling, patient payment plans, and related administrative workflows. - Works with the Associate Managing Director of Administrative Operations Access Center
to monitor KPIs such as call abandonment, speed-to-answer, average handle time, calls offered,
calls answered, calls outbound, average time in queue, scheduling accuracy, referral turnaround, and fax handling timeliness. - Works with the Associate Managing Director of Administrative Operations Access Center to ensure staffing models, training programs, and workflows scale with organizational needs.
- Provide leadership, mentoring, and coaching to Access Center supervisors and staff. Foster a culture rooted in service excellence, accountability, and continuous learning.
- Works with the Associate Managing Director of Administrative Operations Access Center
to partner with HR to shape recruiting, onboarding, career pathways, and performance management
practices within the Access Center. - Works with the Associate Managing Director of Administrative Operations Access Center for operational
improvement initiatives to enhance efficiency, reduce variation, and eliminate bottlenecks in
patient access workflows. - Works with the Associate Managing Director of Administrative Operations Access Center to implement
standardized procedures, quality audits, and feedback loops across all teams. - Works with the Associate Managing Director of Administrative Operations Access Center to support technology upgrades, system optimization, and adoption of digital tools that elevate access performance.
- Works with the Associate Managing Director of Administrative Operations Access Center, who acts as
liaison between clinics, specialty departments, IT, revenue cycle, and leadership to resolve access-related issues and align priorities. - Communicate thoughtfully and proactively with the Associate Managing Director of Administrative
Operations Access Center regarding performance, challenges, and improvement plans. - May represent the Access Center when the Managing Director and Associate Managing Director of
Administrative Operations Access Center are out. - Works with the Associate Managing Director of Administrative Operations Access Center to work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient
access systems. - Other duties as assigned.