Job Description

Construction Defect Claims Manager

Job Summary

Seeking a highly experienced and motivated Construction Defect Claims Manager to lead a dynamic team in managing complex construction defect claims. This is a fully remote position offering an exciting opportunity to contribute to the success of a growing organization. The ideal candidate will bring extensive expertise in general liability claims, a proven track record in managing construction defect claims, and strong leadership skills to guide a team of claims professionals.

Compensation Package

• Salary Range: $170,000 - $200,000 per year
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Lead and manage a team of construction defect claims professionals, ensuring high-quality claim handling, reserve adequacy, and timely resolution.
• Develop and mentor team members, providing coaching and guidance to enhance technical skills and independent judgment.
• Oversee complex claims, including investigation, coverage analysis, liability evaluation, and resolution strategies within delegated authority.
• Monitor claim inventory, litigation metrics, and reserve adequacy to identify trends and recommend actionable improvements.
• Implement and oversee claim-handling procedures, workflows, and technical training to improve operational outcomes.
• Conduct performance evaluations, set clear expectations, and hold team members accountable for claim quality and productivity.
• Collaborate with the Director of Casualty Claims on staffing needs, hiring decisions, and operational strategies.
• Serve as a technical escalation point for high-exposure claims and provide recommendations for resolution.
• Oversee litigation management, including defense strategy, counsel performance, and litigation budgets.
• Participate in cross-functional projects and initiatives to support organizational priorities.

Qualifications/Requirements

• High school diploma or equivalent required; college degree preferred.
• Minimum of 10 years of general liability claims handling experience, with significant experience in construction defect claims.
• At least 5 years of supervisory or claims management experience.
• Proven expertise in managing complex claims, evaluating coverage and liability issues, and overseeing litigation.
• Strong leadership skills with the ability to mentor and develop claims professionals.
• Experience working with general contractors, subcontractors, homeowners’ associations, and residential communities.
• Familiarity with jurisdictions nationwide, with a focus on Florida, Texas, California, Oregon, South Carolina, and Arizona.
• Home state adjuster license required (Florida license preferred).
• Ability to work effectively in a collaborative, fast-paced, and less structured environment.

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