The Opportunity
Represent world-renowned brands including Volvo CE and Yanmar while leading a skilled team of technicians in Palmerston North. As Service Manager, you'll be responsible for driving operational performance, building strong customer relationships, and ensuring exceptional service delivery across workshop and field service operations.
This is a hands-on leadership role with the autonomy to lead a successful operation, develop your team, and contribute to the continued growth of TDX. Backed by industry-leading brands and one of New Zealand's most respected construction equipment businesses, you'll play a key role in delivering outstanding outcomes for both customers and the wider business.
About TDX
TDX is 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is recognised as the market leader for sales and service of construction equipment. We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.
TDX is the distributor of leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Fuchs, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world-class sales and service organisation with our world-class experience and local know-how.
What You'll Be Doing
- Leading the day-to-day operations of the service department
- Managing, motivating and organising the Service Team to ensure the delivery of timely and high quality technical and mechanical support to customers.
- Building strong relationships with customers and delivering exceptional service
- Managing jobs from setup through to invoicing
- Overseeing warranty claims and ensuring claims are processed correctly and on time
- Supporting recruitment, training and apprenticeship programmes
- Working closely with Parts and Supply Chain teams to ensure efficient inventory management
What's In It For You?
- Competitive salary package plus full-use company vehicle
- Life insurance and discounted medical insurance
- Ongoing leadership and professional development opportunities
- Staff purchasing benefits and discounts
- On-site parking
- Join an established, successful New Zealand-owned business
- Career growth opportunities within a national market leader
- Work alongside some of the best people and brands in the industry
What We're Looking For
- Proven experience in a Service Manager, Workshop Manager or similar leadership role
- A background in heavy diesel, construction equipment, earthmoving, transport or related industries
- Strong leadership skills with the ability to motivate and develop teams
- Sound commercial acumen and experience managing operational performance
- Exceptional customer relationship and stakeholder management skills
- Strong organisational and administrative capability
- A proactive, solutions-focused approach with the ability to perform in a fast-paced environment
Why TDX?
At TDX, our people are at the heart of everything we do. We believe in putting people first, building genuine partnerships, and delivering world-class service backed by local expertise.
If you're ready to take ownership, lead a great team, and make a real impact in a business that continues to grow, we'd love to hear from you.
Apply now or contact Katelinn Archer on 021 240 8284 for a confidential discussion.