Operations Manager
Part-time, 12-month fixed-term contract
Lead a team of front line and administration staff
Drive contract delivery, provider performance and continuous improvement
Are you an experienced operations leader who enjoys bringing structure, clarity and calm to a busy, regulated service environment?
We’re partnering with a well-established, collaborative health services provider who is on the lookout for an Operations Manager to join their high-performing team on a part-time basis for a fixed-term 12-month period. You’ll work closely with the Business Manager to keep day-to-day operations running smoothly, with your fingers in lots of pies. This is a fantastic opportunity to directly improve health outcomes for patients across the Christchurch region while working with clinicians, providers and senior leaders. An immediate start would be ideal, but a notice period could be considered for the right person.
About the Organisation
Our client is a well-regarded health organisation formed by several respected healthcare partners. This values-driven, dedicated team delivers a regional service under contract with ACC, triaging patients and supporting them through the right care pathways. The focus is on outcomes, timely access and equity.
Key Responsibilities
Oversee day-to-day operations and make sure contract requirements and timeframes are met
Provide line management and operational leadership for front line staff and administration teams
Build strong relationships with ACC, contracted providers, clinicians, surgeons and suppliers
Manage provider onboarding, service agreements, guidance and administrative compliance
Act as the operational owner of the patient management system and support system improvements
Monitor contract performance, quality, risk and audit requirements, and keep risk and issue registers up to date
Track operational spend against budget and produce clear reports with insights and recommendations
Coordinate provider communications, newsletters and social media content
Oversee policy governance and compliance across health and safety, HR, privacy and security
Lead process efficiency and continuous improvement projects
Skills & Experience
5+ years’ operational leadership or management experience, ideally in healthcare or other regulated services
Experience leading and developing teams
Strong process and continuous improvement skills, with experience turning contracts into workable systems and reporting
Confident with budgets, reporting and using data to make practical recommendations
Excellent communication skills and the ability to build credible relationships with clinicians, providers and senior leaders
Full NZ driver licence and the ability to travel within the region when needed
Experience with patient management systems or BI tools is a bonus
Why Join?
Flexible part-time hours (0.5–0.7 FTE) on a 12-month contract
Meaningful work supporting better outcomes for injured New Zealanders
A varied, high-impact role with exposure to clinical, operational and governance teams
A collaborative, values-driven organisation
If you’re an operations leader who loves building great systems and supporting people through change, we’d love to hear from you. For a confidential discussion, contact Kelly Scammell at [email protected]. Alternatively, apply via the Seek link.
Please note that all applications will be reviewed; however, only shortlisted candidates will be contacted. If you have any questions regarding your application, please don’t hesitate to contact the consultant listed above.