We are seeking an experienced RN leader with a strong assisted living background and demonstrated success supporting multi-site operations. The ideal candidate brings extensive knowledge of assisted living regulations, experience leading regional clinical teams across multiple states, and the ability to drive consistent standards of care, compliance, quality, and operational excellence across a nationwide portfolio. If this is you, let's talk - apply today!
Purpose
The Director of Care Services (RN) provides enterprise-wide leadership and oversight of resident care services across Century Park communities. This position leads, supervises, and develops the Regional Directors of Resident Care and provides clinical direction, education, and support to Resident Care Directors, Executive Directors, and community care teams. The Director of Care Services is responsible for promoting high-quality resident care, regulatory compliance, effective clinical systems, operational excellence, and responsible resource management.
This position works collaboratively with regional and community leadership to ensure resident care practices align with applicable laws and regulations, company standards, and Century Park's quality and financial objectives.
Reports to the Chief Nursing Officer.
Education and Experience
• Associate's or Bachelor's Degree in Nursing from an accredited college or university.
• Current Registered Nurse (RN) license in good standing; must maintain required licensure throughout employment.
• Minimum five years of successful nursing management experience in senior living, with an emphasis on assisted living.
• Minimum two years of multi-site clinical leadership experience
• Knowledge of applicable federal and state regulations governing senior living and assisted living.
• Current CPR certification upon hire or completion during orientation; certification must remain current throughout employment.
Specific Requirements
• Ability and willingness to travel overnight approximately 70% of the time to support communities on-site, generally a minimum of 3.5 days per five-day workweek, with approximately one home-office week per month.
• Demonstrated clinical leadership and expert knowledge of nursing standards and assisted living practices.
• Ability to lead and develop multi-site clinical leaders and work effectively with regional and community leadership.
• Strong problem-solving, decision-making, conflict-management, and independent judgment skills.
• Excellent written and verbal communication, training, and presentation skills.
• Ability to work independently and manage competing priorities
• Ability to remain calm and exercise sound judgment during emergencies or crisis situations.
• Commitment to excellent customer service, hospitality, and service to seniors.
• Ability to maintain confidential and proprietary information.
• Proficiency with Microsoft Office, Outlook, Windows, electronic health records, and other internet-based applications used in the performance of the role.
• Valid driver's license and acceptable driving record.
• Demonstrates integrity and professionalism, treats associates with dignity and respect, and adheres to Century Park's Code of Ethics and required compliance standards.
Primary Job Responsibilities
• Below is a description of basic job duties though other related duties may become necessary as directed by supervisor
• Provides enterprise-wide leadership and oversight of resident care services across Century Park communities, ensuring consistent standards of quality, service, and clinical practice.
• Directly supervises, develops, and holds accountable Regional Directors of Resident Care, establishing priorities and expectations and providing coaching related to clinical operations, leadership, staffing, performance, and problem-solving.
• Ensures resident care operations comply with applicable federal, state, and local requirements, company policies, nursing standards, and established clinical practices.
• Oversees clinical quality and risk management, including audits, QMPI processes, identification of clinical trends and risks, corrective action planning, and continuous improvement initiatives.
• Provides clinical leadership and guidance related to resident assessments, levels of care, changes in condition, move-in processes, and other complex resident care matters to promote appropriate care, resident satisfaction, and successful community operations.
• Provides oversight of medication management and clinical systems, including medication administration practices, PCC, medication storage and controlled substance documentation, electronic health records, and related clinical technology.
• Partners with regional and community leadership to ensure appropriate resident care staffing, labor management, and resource utilization based on resident needs, operational requirements, and approved budgets.
• Oversees and supports the recruitment, onboarding, development, performance management, succession planning, and retention of resident care leadership, working through the Regional Directors of Resident Care to strengthen community care teams.
• Identifies organizational training needs and develops, coordinates, and delivers clinical education based on regulatory requirements, clinical trends, audit findings, operational needs, and areas of identified risk.
• Serves as the company's clinical subject-matter expert and leadership resource, promoting alignment and effective communication among Regional Directors of Resident Care, community leadership, regional leadership, and Corporate Support Services.
Working Conditions
• Works in Century Park communities nationwide, including resident apartments, offices, common areas, and other clinical and operational environments.
• Travels extensively and may work beyond normal business hours, including evenings and weekends, as operational needs require.
• Experiences frequent interruptions and changing priorities.
• May encounter residents or family members who are upset or experiencing emotional distress.
• May be exposed to infectious diseases, waste, blood or body fluids, hazardous materials, odors, and other conditions associated with senior living and health care environments.
• Must be able to sit, stand, walk, bend, stoop, reach, push, pull, and move intermittently throughout the workday.
• Must meet the physical requirements necessary to perform essential job responsibilities and assist during emergencies.
Essential Functions
• Must be able to plan, develop, organize, implement, evaluate, benchmark, and direct regional team members to ensure high quality resident care and services are delivered
• Must ensure community is compliant with all Federal, State, local, requirements
• Must serve as effective representative for Century Park in the surrounding community
• Must effectively supervise Regional Directors of Resident Care
• Must exhibit excellent customer service and a positive attitude
• Must be able to assist in the evacuation of residents
• Must demonstrate dependable, regular attendance
• Must be able to concentrate and use reasoning skills and good judgment
• Must be able to communicate and function productively on an interdisciplinary team
• Must be able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Must be able to read, write, speak, and understand the English language
• Must be able to lift weight as deemed appropriate for the position