Position Summary
The Process Delivery Lead is responsible for end‑to‑end operational delivery of
a defined finance function, ensuring high‑quality execution, continuous
improvement, and alignment with global and regional priorities. This role
oversees daily operations, service levels, team performance, capability
planning, and stakeholder communication while driving operational excellence across
processes.
Key Responsibilities
- Own end‑to‑end delivery of a defined finance process or function (P2P, O2C, R2R),
ensuring consistent execution and compliance with internal controls and
policies.
- Drive daily operations, monitoring performance against service level
agreements (SLAs), accuracy targets, and timeliness requirements.
- Implement best practices, process
standardization, and continuous improvement initiatives to enhance
efficiency and customer experience.
- Lead and develop team leads and
analysts, providing coaching, performance feedback, and career development
support.
- Oversee workload allocation, workforce planning, and capacity
management to meet evolving business needs.
- Foster a high‑performing,
collaborative team culture centered on accountability, quality, and
service excellence.
- Manage hiring needs for the
function, partnering with HR and Talent Acquisition to attract and onboard
strong talent.
- Build organizational capability through structured training,
upskilling programs, and knowledge management practices.
- Interact with Global Process
Owners (GPOs and regional teams, ensuring that solutions meet business
requirements, process alignment, escalation management, and shared
improvement priorities.
- Communicate performance metrics, risk areas, and improvement
opportunities to senior stakeholders with clarity and insight.
Requirements
- Bachelor’s degree in finance, accounting, business, or related
field.
- 5+ years of experience in finance operations, shared services, or
process management.
- Proven leadership experience, managing teams and driving
performance.
- Strong analytical, problem‑solving, and decision‑making skills.
- Excellent communication and stakeholder‑management capabilities.
- Familiarity with ERP and workflow systems (e.g., Oracle Fusion, SAP,
Workday).
Preferred
- Experience working with global or
regional finance teams.
- Background in process transformation, continuous improvement, or
lean methodologies.