Location: Portland, Oregon, USA
About PAKKA Limited
At Pakka Limited, we are well on the journey towards becoming a global leader in fully compostable packaging, with our growth plans in full swing. We want to make the world a better place. Our opportunity is to produce lots of compostable packaging so that whatever gets thrown is good garbage, and makes it good for the earth and our health too. People are at our core. Our core values of Earth Love, Trust, Courage, Excellence and Diversity, affirm our belief in creating joy at work through an environment of learning, creativity, and growth. Pakka Inc. is a leader in sustainable packaging solutions, offering innovative molded fiber and flexible packaging products. Our mission is to drive environmental impact through scalable, customer-centric solutions designed for a better planet.
Position Summary
We are looking for a proactive and detail-oriented Sales Support Lead to drive the effectiveness of our commercial operations. In this role, you will power our sales engine by managing core processes, enabling scale, and integrating sales technology across business units. This position is critical to ensuring seamless execution and supporting ongoing commercial growth.
Please note: This role requires working in Pacific Standard Time (PST) schedules and American English is mandatory — verbal and written fluency

Key Responsibilities

Design and implement a robust sales tech stack (CRM, dashboards, automation) to enhance productivity
Serve as the inside sales engine: qualify leads, run outreach campaigns, and support pipeline development
Coordinate with brokers, distributors, and partners by sharing updates and tracking performance
Manage the full order lifecycle from booking to delivery, ensuring timely and accurate fulfillment
Partner with finance to track payments, manage receivables, and support collections
Maintain and distribute up-to-date sales enablement materials such as product brochures, decks, and pricing sheets
Generate insights from CRM data and feedback loops to inform decision-making and improve sales strategy
Collaborate cross-functionally across logistics, finance, marketing, and supply chain teams

What You Bring

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field
Minimum of 5 years’ experience in sales operations, commercial support, or revenue enablement, preferably within manufacturing or B2B sectors
Proven ability to manage end-to-end sales processes, streamline order workflows, and solve operational issues
Experience supporting multi-channel sales teams and working in a cross-functional environment
Strong analytical and problem-solving skills with a focus on root-cause analysis and continuous improvement
Comfortable operating in a fast-paced, high-growth setting with the ability to scale operational support
Proficiency with tools such as Zoho CRM, ZoomInfo, and Outreach
Required to work in PST schedules
American English is mandatory (verbal and written fluency expected)