About the role
The Showroom Salesperson is responsible for welcoming customers into our showroom, understanding their flooring needs, and providing friendly, professional advice to help them select the right products for their homes or projects. This is a customer-focused sales role that involves building relationships, preparing quotations, following up on sales enquiries, and supporting customers throughout their flooring journey. The successful candidate will contribute to achieving sales targets while maintaining a welcoming and professional showroom environment.
Key responsibilities
Listen to customers' needs and recommend suitable flooring products based on their preferences, budget, and project requirements.
Explain product features, colours, styles, materials, and benefits to help customers make informed decisions.
Assist customers with selecting carpet, vinyl, laminate, timber, hybrid flooring, underlay, and other flooring accessories.
Maintain attractive showroom displays and ensure samples and product areas are tidy, organised, and up to date.
Prepare quotations, enter customer details, and process sales enquiries accurately using the company's systems.
Follow up with customers on quotations, enquiries, and pending sales to help convert opportunities into sales.
Build positive relationships with customers, builders, property developers, installers, and other trade clients.
Coordinate with the installation, warehouse, and administration teams to help ensure a smooth customer experience.
Keep up to date with flooring products, new ranges, promotions, and industry trends.
Contribute to achieving individual and team sales targets and the overall success of the business.
About you
Friendly, approachable, and confident when interacting with customers.
Strong communication and interpersonal skills.
A genuine interest in sales, customer service, home interiors, and design.
Positive attitude with a willingness to learn about flooring products.
Good listening skills and the ability to understand customer needs.
Strong organisational skills and attention to detail.
Reliable, punctual, motivated, and able to take initiative.
Comfortable using computers and learning sales and quotation systems.
A team player who is also capable of working independently.
Previous experience in retail sales, showroom sales, or customer service is preferred.
About us
Flooring Xtra is New Zealand's largest flooring retail brand, with more than 64 stores nationwide. Queenstown Flooring Xtra is locally owned and operated, with a strong focus on quality products, interior design, and delivering exceptional customer experiences. We are passionate about helping our customers create beautiful spaces by providing quality flooring solutions, expert advice, and friendly, personalised service.
Benefits
The opportunity to join a locally owned and operated business.
Training and support to develop flooring product knowledge and sales skills.
A friendly and supportive team environment.
The opportunity to work with a wide range of flooring products and interior design options.
The chance to build a rewarding career in the flooring and home improvement industry.