Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses. Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data.

Responsibilities

Manage Daily, Weekly, and Monthly schedules
Work closely with operations in terms of Schedules and Leaves Allocation
Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules

Qualifications

Graduate. Minimun of 2 yrs in the current role

Required Skills

Attention To Consistency
Claims Validation
Insurance Claims Processing
Internal Communications
Interpersonal Relationship Building
Leadership Capabilities
Payment Processing
Working under Pressure