The opportunity
Join our Business Optimisation Portfolio team and lead a high-performing team focused on business process improvement, process governance and simplification. You will play an important role in delivering transformation initiatives that support operational performance and strategic business priorities.
Your new role:
Reporting to the Business Optimisation Portfolio Manager, you will lead two team members and oversee a sustainable pipeline of process improvement work across complex transformation initiatives. You will partner with senior stakeholders to improve end-to-end processes, strengthen process capability and deliver practical improvements aligned with business priorities.
Key responsibilities will include:
Lead business process improvement, re-engineering and process governance initiatives.
Align the team’s priorities and project pipeline with senior stakeholder and business needs.
Influence leaders to simplify end-to-end processes using established improvement frameworks.
Lead operational and organisational design activity supporting transformation outcomes.
Build awareness and adoption of process improvement capabilities, services and best practices.
Ensure improvement activity aligns with business KPIs, relevant legislation, industry codes and company policies.
About You
You are an experienced people leader and process improvement professional who can confidently operate within a large, complex and highly connected organisation. You combine strategic thinking with practical delivery capability, understand how processes and systems interact, and can influence stakeholders to achieve sustainable business improvements. You have a keen interest in improvement through automation and AI.
You'll also have:
Demonstrated experience reviewing, improving and redesigning end-to-end business processes.
Experience managing or leading others in an operational or service environment.
Strong stakeholder management and influencing capability, including working with senior leaders.
Six Sigma training or Black Belt certification.
Experience working within a complex and/or matrixed organisation.
How to Apply
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Before submitting your application, please have a conversation with your Manager or People Business Partner. Internal references will be collected as part of the recruitment process. We value career growth and development and ask employees to remain in each role for at least 12 months.