About The Team and Position
As part of CARSOME's operations team, the Business Support Executive (BSE) role is responsible for delivering a seamless customer and transaction experience while ensuring operational excellence, compliance, and service quality across the vehicle ownership journey.
What You'll Be Doing
Branch Operations: Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
Customer Experience: Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
Record Management: Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
Stakeholder Coordination: Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
Transaction Support: Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
Case Tracking: Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
Vehicle Logistics & Storage: Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
Quality & Verification: Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.
Issue Resolution: Assist in resolving operational, customer, and transaction-related issues by coordinating with relevant stakeholders and providing timely updates.
Compliance: Ensure compliance with operational procedures, regulatory requirements, and company policies across all branch activities.
Process Improvement: Contribute to branch performance by supporting daily operational execution, process improvements, and service quality initiatives.
Cross-Functional Collaboration: Collaborate with cross-functional teams to drive operational excellence and deliver a consistent customer experience.
What You'll Need
Education: Diploma or Bachelor's Degree in any relevant discipline.
Experience: Prior experience in customer service, operations, administration, automotive, or related industries.
Communication: Strong communication and stakeholder management skills.
Time Management: Ability to manage multiple cases and meet service level targets.
Detail-Oriented: Good attention to detail and strong compliance awareness.
Technical Skills: Proficiency in Microsoft Office and operational systems.
The Extra Mile You Will Need To Win
People First: You act with the team in mind and focus on team growth.
Empowerment: You are not afraid to push boundaries—every idea counts!
Trust & Transparency: You build trust with everyone by providing transparent communication.
Ownership & Accountability: You identify and solve problems by taking accountability for results.
Humility & Teamwork: You embrace collaboration—we grow together as a team!
What We Offer
Competitive Compensation: Competitive salary packages, medical & dental benefits, and miscellaneous allowances.
Culture: Vibrant working environment with a team of lively and motivated individuals.
Transparency: Transparent company culture that rewards achievement and excellence.
Growth: An ideal learning curve to support personal and professional development.
Impact: An exciting opportunity to be on the front lines of change in the automotive e-commerce industry!