Remote | Contract | 0.7 FTE Equivalent
Deliver outstanding service and support to retirement village residents across New Zealand.
Manage membership operations, administration and financial reconciliations.
Support member engagement, retention and organisational delivery.
Remote, flexible role with genuine autonomy and purpose.
About us
RVResidents Association of New Zealand is the independent voice for retirement village residents.
We provide information, support and advocacy to help residents understand their rights, navigate issues and have their voices heard. We work constructively with government, regulators and industry stakeholders to improve outcomes for the thousands of New Zealanders who call retirement villages home.
As the organisation evolves, we're looking for a Membership & Administration Coordinator to help ensure our members receive excellent service while supporting the smooth day-to-day operation of the organisation.
The opportunity
This is a varied, hands-on role for someone who enjoys administration, member support and keeping systems and processes running smoothly.
You'll be responsible for managing membership administration, supporting member enquiries, maintaining accurate records, processing and reconciling payments, and providing operational support across the organisation. You'll also play an important role in supporting member engagement, retention and growth initiatives.
Reporting to the General Manager, Growth & Engagement, you'll work closely with volunteers, Regional Leaders, Village Contacts and members across New Zealand.
What you'll be doing
Membership Administration & Support
Manage membership applications, renewals, resignations and member records.
Respond to member enquiries and provide day-to-day support to members, Village Contacts and Regional Leaders.
Support membership retention, engagement and onboarding activities.
Financial Administration
Process and reconcile membership payments across ClubHub, Stripe and Xero.
Investigate payment discrepancies and maintain accurate financial records.
Communications & Engagement
Support member communications, campaigns, surveys and events.
Capture member feedback and help identify emerging issues and trends.
Systems & Reporting
Maintain accurate membership data, reports and operational records.
Support ongoing improvements to ClubHub, systems and member processes.
Administration & Operations
Coordinate administrative support for meetings, projects and organisational activities.
Provide general operational and administrative support across the organisation.
About you
You'll likely bring:
Experience in an administration, membership, customer service or operations role.
Strong organisational skills and excellent attention to detail.
Experience maintaining databases, records or CRM systems.
Experience processing payments and reconciling accounts.
Strong written communication skills.
Working knowledge of Xero or similar accounting software.
High proficiency with Microsoft 365 and cloud-based business systems.
A customer-focused approach and confidence communicating with a wide range of people.
Ability to work independently and manage competing priorities in a remote environment.
Bonus points if you have:
Experience with ClubHub or a similar membership management system.
Experience in a membership, community, advocacy or not-for-profit organisation.
Experience working with volunteers, committees or boards.
Understanding of membership retention and engagement practices.
Knowledge of the retirement village, aged care or community sectors.
Why join RVResidents?
Make a genuine difference to the lives of retirement village residents.
Enjoy flexibility and remote working arrangements.
Work closely with members, volunteers and community leaders across New Zealand.
Join a small, supportive team where your contribution has real impact.
Help ensure retirement village residents are informed, supported and heard.
Apply now
If you're an organised and customer-focused administrator who enjoys supporting members and keeping operations running smoothly, we'd love to hear from you.
To apply, please submit your CV and a brief cover letter outlining your experience with membership administration, customer service, financial reconciliation and business systems, and why you're interested in joining RVResidents.
Applications will be reviewed as they are received.