JOB DESCRIPTION

Cloud NOC Analyst (L1)

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE	ENGAGEMENT CONTEXT
Provide first-line 18x7 monitoring, event triage, incident logging, initial diagnosis and escalation for AWS and Azure operations.	multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

· Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.

· Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.

· Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.

· Perform first-level checks across compute, storage, networking, databases and cloud services.

· Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.

· Support major-incident bridges, shift handovers and daily operational reporting.

· Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.

· 2–4 years NOC/cloud/infrastructure operations experience.

· Hands-on AWS and/or Azure monitoring experience.

· Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.

· Incident/event triage and severity/priority management.

· ITSM knowledge: Incident, Service Request, Change and Escalation.

· Basic AWS/Azure compute, storage, networking and database knowledge.

· Ability to interpret metrics, logs, dashboards and alerts.

· Strong written/verbal communication and shift-handover discipline.

· Willingness to work 18x7 rotational shifts including weekends/holidays.

· ITIL Foundation.

· AWS Cloud Practitioner or Azure Fundamentals.

· Jira Service Management or ServiceNow.

· Basic PowerShell/Python/shell scripting.

· Exposure to automation/auto-remediation and event correlation.

· Experience in customer-facing or regulated environments.

· Operate within defined governance, security, access-control, change and escalation procedures.

· Maintain accurate operational documentation, handover records and knowledge assets.