Retail Store Supervisor (Executive / Jr. Executive) - Simplified Job Description
Role: Supervisor (Executive / Jr. Executive)
Department: Retail Operations
Experience: 2-5 Years
Education: Graduate
Location: Store
Reports To: Concept Manager
Team Handling: CSR & Sr. CSR staff
Role Purpose
Support store operations by achieving sales targets, maintaining stock availability, ensuring excellent customer service, and managing daily store activities.
Key Responsibilities
1. Sales & Business Performance
- Achieve sales targets and store budgets.
- Monitor category-wise sales and sell-through performance.
- Identify fast-moving and slow-moving products.
- Share product performance feedback with the Concept Manager.
- Track brand staff performance and incentives.
2. Store Operations
- Ensure compliance with SOPs, retail standards, and store hygiene.
- Maintain proper product displays, layouts, and planograms.
- Upload and monitor planogram updates in Wooqer.
- Follow Visual Merchandising (VM) guidelines.
- Visit competitor stores and share market insights.
3. Marketing & Promotions
- Execute promotional campaigns as per company guidelines.
- Ensure promotional materials and offers are displayed correctly.
- Share feedback on campaign effectiveness.
4. Inventory & Stock Management
- Maintain optimum stock levels.
- Monitor replenishment of fast-selling products.
- Manage damaged, expired, and slow-moving stock.
- Ensure accurate stock counts and inventory processes.
- Prevent stock losses, theft, and shrinkage.
- Ensure all items have correct tags, barcodes, and security labels.
5. Customer Service
- Ensure team follows "Greet, Engage & Convert" standards.
- Resolve customer complaints within defined timelines.
- Improve customer experience based on feedback and audit reports.
6. Team Management
- Prepare staff duty rosters (ROTA).
- Allocate work and monitor performance.
- Provide coaching and product training to staff.
- Ensure adequate staff availability.
- Report brand staff attendance daily.
Key Performance Indicators (KPIs)
Sales
- Achieve sales targets.
- Improve brand sales contribution.
- Increase seasonal sell-through.
Customer
- Deliver excellent shopping experience.
- Resolve customer complaints on time.
- Improve customer satisfaction scores.
Operations
- Maintain SOP compliance.
- Ensure store standards and VM execution.
- Maintain proper staffing levels.
People
- Build team capability through training.
- Demonstrate company values and behaviors.
Required Skills
Functional Skills
- Retail Operations
- Inventory Management
- Product Knowledge
- Merchandising & Promotions
- Process Management
Behavioral Skills
- Communication
- Customer Focus
- Planning & Organization
- Problem Solving
- Teamwork & Collaboration
- Numerical Ability
- Self-Development
Summary
A Retail Supervisor is responsible for driving sales, managing stock, ensuring excellent customer service, maintaining store standards, and leading the store team to achieve business goals.