About the role:
We're looking for a friendly, customer-focused Showroom Consultant to join our team. This is an exciting opportunity for someone who enjoys helping customers bring their renovation or building projects to life by providing expert advice, product recommendations, and outstanding service.
You'll spend your day working with trade and retail customers, helping them select products, preparing quotes, managing orders, and ensuring they have a positive experience from start to finish. If you're a great communicator who enjoys building relationships and delivering excellent customer service, we'd love to hear from you.
A typical day will include-
- Welcoming customers into the showroom and helping them find the right products for their project
- Providing product advice and recommendations across our interior categories
- Preparing quotes and processing customer orders accurately and efficiently
- Building strong relationships with retail and trade customers through exceptional service
- Following up with customers and keeping them informed throughout their purchasing journey
- Assisting with product selections and offering solutions that meet customer needs and budgets
- •Woking closely with suppliers and the wider team to ensure orders are delivered on time
- Resolving customer queries and finding practical solutions when issues arise
- Supporting your teammates and contributing to a positive showroom environment
- Maintaining a safe and professional workplace at all times
This is a permanent full-time role, offering 40 hours a week, Tuesday – Saturday.
About you:
You are a people person who loves creating great customer experiences and building genuine relationships.
To be successful in this role, you'll have:
- Previous experience in retail sales, showroom consulting, customer service, or a similar customer-facing role
- Strong communication and interpersonal skills
- A genuine passion for helping customers and delivering excellent service
- Confidence working with a range of customers, from homeowners to trade professionals
- Strong attention to detail and good organisational skills
- The ability to multitask and manage your workload effectively
- A proactive attitude and willingness to learn
- Good computer skills and confidence using systems and Microsoft Office
- Experience in interior products, kitchen design, or home improvement products would be an advantage, but is not essentia
Our Benefits:
- Competitive hourly rate & Staff-buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Employment Education Fund
- Health & Wellbeing initiatives including an Employee Assistance Program
- Be part of a diverse and inclusive team
Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.