We are seeking ICT technician to join our team on a full-time basis in Tauranga. If you have a strong passion for dealing with diverse IT-related issues and assisting our valued customers, this could be the perfect opportunity for you in this role. You will be paid $28 to $30 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 40 hours a week. You will be responsible for:

· Mobile phones and tablet screen glass refurbish / replacement

· Expert in all kinds of micro soldering

· Good understanding of PCB components, diagnose faults and repair

· Conduct board-level repair (e.g., soldering, IC replacements, diagnostics) across phones, tablets, and laptops Troubleshoot and diagnose hardware issues in Apple, Samsung, Microsoft, and Android devices

· Install or configure software and driver on devices.

· Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.

· Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.

· Attentive at the front desk to make new tickets and assist in sales support.

· Provide excellent customer service to customers physically as well as over phone support.

· Resolve customer issues and concerns in a timely and efficient manner.

· Continuously improve your knowledge of our products and services.

· Ability to multitask and manage multiple customer interactions simultaneously. A successful applicant will:

· A team player

· Must be able to work on the flexible roaster

· Have good communication and customer service skills

· Computer skills and experience with customer service software

· 2 to 3 year experience in similar fields preferred To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and potentially welcoming you to our team!

Send your CV [email protected]