About the role

Lead a high-performing retail team and help create an engaging customer experience in a fast-paced retail environment. This role is suited to an enthusiastic retail professional who takes pride in team performance, accountability and delivering strong results.

Key responsibilities

• Lead, coach and motivate the retail team to achieve performance and customer service goals

• Set clear expectations and foster a culture of pride, accountability and teamwork

• Support day-to-day store operations, including sales, visual presentation, stock management and compliance

• Monitor team performance and provide constructive feedback and recognition

• Deliver an exceptional customer experience and resolve customer concerns professionally

• Contribute to sales planning, reporting and continuous improvement initiatives

What we're looking for

• Passion for the retail industry and a strong customer-focused approach

• Previous experience leading or supervising a retail team

• Confident communication, coaching and decision-making skills

• A proactive approach with a strong sense of ownership and accountability

• Ability to work collaboratively in a fast-paced environment

• Availability to work across a retail roster, including weekends and public holidays where required